The many benefits of hosted PBX have made it one of the most sought out communication services today. Communication forms a great part of an organisation’s success and now companies are requiring more from their communication services
As opposed to traditional on-site phone branch exchange (PBX) solutions that require dedicated data centre spaces, expensive equipment, and a ton of maintenance, cloud-based PBX phone systems offer much greater flexibility.
The following sections run through five core benefits of hosted PBX in comparison to the on-premise alternative.
Technological advancement on most fronts is great. However, when it comes to evaluating things from a business perspective, leveraging this advancement in a cost-efficient manner is equally important. This is precisely what makes hosted PBX such an attractive option for business.
Given that hosted PBX systems require a relatively low up-front cost, all businesses, irrespective of scale and size, can implement it with ease and, perhaps most importantly, without breaking the bank.
In today’s context, technology is meaningless if it has limited mobile applicability. Mobile PBX tech has been a part of a rising trend for many years with the number of mobile VoIP users hitting 288 million in 2015 – this trend is expected to grow exponentially in the years to come.
One of the added benefits of hosted PBX systems is the ability to place calls on the go while making it appear as though it came from their desk. On-site PBX solutions fail to offer similar, inexpensive solutions to users, hindering their ability to work and take calls on the run.
Scalability is one of the most valuable characteristics a business can possess. The faster it can adapt to and meet demands, the more successful it will be. The same is true when it comes to communications. Unfortunately, on-site PBX solutions require more time and equipment to facilitate scaling up, while, on the contrary, one of the core benefits of hosted PBX systems is in fact the simplicity of adding new lines with limited hassle and close to no additional capital expenditure.
Unlike on-site PBX solutions that offer predominantly voice-heavy services, hosted PBX solutions have disrupted this space entirely by allowing customers to reach companies through multiple avenues.
Today, a comprehensive suite of communications functions are incorporated into hosted PBX solutions – from traditional calls and voicemail to email to instant messaging, video communication, and much more.
Quality and clarity
This was one of the biggest knocks on hosted PBX when businesses started implementing the tech and during the years that followed. However, in recent times, especially with technological improvements, concerns of voice quality have largely faded away. As these advancements in the networking space continue to come through, we can expect concerns of voice quality to become complete non-issues soon.
Why the developments regarding NBN and ISDN will influence PBX technology?
With the rollout of the National Broadband Network (NBN) expected to be completed by 2020, we can expect to see the replacing of outdated infrastructure that consumers have relied on for years. Technologies like the Australian Integrated Services Digital Network (ISDN) will, therefore, eventually be shut down to pave the way for this transition – this is expected to commence as early as June 2019.
What does this mean for PBX solutions? Given that many on-site PBX solutions leverage ISDN, this phase-out has already forced many businesses to transition into making the most of the benefits of hosted PBX systems.
If you’d like more on this and information from the world of VoIP telecommunications, stay tuned!